30 Day Money Back Guarantee
SHOP WITH CONFIDENCE. Our 30 Day Money Back Guarantee enables you to return products within 30 days of delivery. If 30 days have passed since the delivery of your product, unfortunately we are unable to offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require you to submit a request via out Returns Center.
DO NOT send your purchase back to the address on the original packaging.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you have not received your refund, please contact your credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you have taken the above measures and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please allow 2-3 weeks from the time you ship your package for your return to be processed.
You may cancel your order for a full refund within 24 hours of being place. After this timeframe, the order cannot be cancelled.
We only replace items if they are defective or damaged. If you need to exchange an item, we will issue you a store credit for the purchase price so you will be able to place a new order for the same item or an item of lesser or equal value.
If an item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.